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Customer Care Agent (HEVERLEE)

TERUMO EUROPE
INTERLEUVENLAAN 40
3001 HEVERLEE
BELGIE

Order process flow * Have complete ownership of the administrative part of Terumo Europe order processing, from receipt of the order up to delivering and invoicing * Solve problems and act proactively, keeping the customer and the sales branch informed of order status and potential problems in the order process flow.

Administration and accounting * Ensure central filling of order processing records * Send out invoices for all orders to the customers and the branches

Product related* Answer product related issues and escalate customer queries to second service level as and when issue out of own scope to Product Manager.

Sales related * Answer sales related issues and escalate customer queries to second service level as and when issue out of own scope to Sales Manager.

Contact with internal and external customers * Create and foster an excellent external customer service relationship with the customers of the dedicated customer region. * Create and foster an excellent internal customer service relationship with the local sales organisation, especially with local Sales Support and Sales Representatives. * Create and foster good intra-inter-departmental relationships.

General * Show total flexibility to help colleagues in the logistic structure (what concerns workplace, tasks, working hours) and back up of LSC, DSC and CSC agents.

* Familiar with Microsoft ? Office in general, and willing to work with these and other software ( Movex ) ?

* Customer service minded

* Administrative orientation

* Previous customer service experience an asset;

* Good working knowledge of English

Tijdelijke job.
Contract van bepaalde duur
Tijdregeling: Voltijds

* A temporary contract until the end of July

* Attractive international work environment

INTERLEUVENLAAN 40
3001 HEVERLEE
BELGIE

TERUMO EUROPE
INTERLEUVENLAAN 40
3001 HEVERLEE
BELGIE
E-mail t.a.v Cornelia Dessers - Email: cornelia.dessers@terumo-europe.com


Vacaturedatum: 22/04/2011
Datum laatste wijziging: 22/04/2011

De werkgever heeft deze vacature zelf ingegeven. De informatie werd niet nagekeken en gecontroleerd door de eECHO. De eECHO is niet aansprakelijk voor de inhoud van deze werkaanbiedingen of advertenties, en de eventuele inbreuken hierin op de geldende wetgeving.

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